Privacy Policy

Last updated: September 2, 2026

This Privacy Policy describes how Go ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our mobile applications (Rider and Driver apps) and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, phone number, profile photo, and password.
• Driver verification (Driver app only): Government-issued ID, driver's license, vehicle registration, insurance documents, and other documents required for driver onboarding.
• Payment information: Payment card details, billing address, and transaction history. Payment processing may be handled by third-party payment providers; we do not store full card numbers on our servers.
• Communications: Messages sent through in-app chat, support requests, ratings, reviews, and feedback.
• Ride details: Pickup and drop-off locations, ride preferences, scheduled ride information, and special instructions.

1.2 Information Collected Automatically

• Location data: Precise GPS location when the app is in use. For drivers, location may also be collected in the background while online to match you with ride requests and provide real-time tracking to riders. Location is essential to provide ride-hailing services.
• Device information: Device type, operating system, unique device identifiers, IP address, mobile network information, and app version.
• Usage data: App interactions, features used, crash logs, performance data, and diagnostic information.
• Camera and photos: If you choose to upload a profile picture or verification documents, we access your device camera or photo library with your permission.

1.3 Information from Third Parties

• Authentication data if you sign in using third-party services.
• Map and routing data from mapping service providers.
• Payment confirmation from payment processors.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the ride-hailing Service.
• Match riders with nearby drivers and calculate fares and routes.
• Process payments and send receipts.
• Enable real-time ride tracking and navigation.
• Send push notifications about ride status, promotions, and account updates.
• Verify driver identity and eligibility.
• Improve app performance, safety, and user experience.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and respond to lawful requests.
• Provide customer support and resolve disputes.

3. How We Share Your Information

We may share your information in the following circumstances:

• Between riders and drivers: During an active ride, riders and drivers receive limited information necessary to complete the trip (e.g., first name, profile photo, vehicle details, pickup/drop-off location, and phone number for contact).
• Service providers: Third parties that help us operate the Service, including cloud hosting, payment processing, push notification services (such as OneSignal), mapping and navigation (such as Google Maps), analytics, and customer support tools.
• Legal requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Go, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

We do not sell your personal information to third parties.

4. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies, including but not limited to:

• Google Maps Platform – for maps, geocoding, and navigation.
• Firebase / Google Cloud – for authentication, notifications, and backend services.
• OneSignal – for push notifications.
• Payment processors – for secure payment handling.

We encourage you to review the privacy policies of these third parties. We are not responsible for their practices.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Ride history and transaction records may be retained for a period required by applicable law or business needs. When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information through the app or by contacting us.
• Deletion: Request deletion of your account and associated data.
• Location controls: You can disable location permissions in your device settings; however, the Service may not function properly without location access.
• Push notifications: You can opt out of promotional notifications through your device or app settings. Transactional ride notifications may still be sent.
• Marketing: You may opt out of marketing communications at any time.

To exercise these rights, contact us using the details in Section 10.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS/TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for individuals under the age of 18 (or the minimum age required in your jurisdiction to enter into a binding contract). We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers. We take steps to ensure your data receives adequate protection in accordance with applicable law.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• App name: Go
• Website: https://goo.anmka.com
• Email: support@goo.anmka.com

We will respond to your inquiry within a reasonable timeframe as required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy. We encourage you to review this page periodically.